Plans change — we get it
Clear, fair cancellation terms on every booking, with the exact policy and refund shown before you pay. Here’s how it all works.
The Basics
How cancellations work
Because AdoraTrip brings together thousands of independent Cambodian hotels, tour operators, and transport partners, cancellation terms can vary from one listing to the next. Rather than hide that in fine print, we show the exact policy — the free-cancellation window, any partial-refund tiers, and whether a rate is non-refundable — right on the booking page before you confirm and pay.
When you cancel, we automatically apply the policy attached to your booking and calculate your refund for you. There are no hidden processing fees: what you see on the cancellation screen is what you get back. You can choose to receive your refund to your original payment method or take it as instant wallet credit to use on your next trip.
If a vendor cancels on their side, or a genuine emergency disrupts your plans, our 24/7 support team steps in to help — arranging a full refund, rebooking, or a suitable alternative so a change of plans never leaves you stranded.
Know Your Terms
Policy types
Free cancellation
Cancel within the free window shown on your booking — usually up to 24 hours before check-in or departure — for a full refund with no fees.
Partial refund
Cancel after the free window and you may receive a partial refund. The percentage depends on how close to the date you cancel and the vendor’s terms.
Non-refundable
Some flash deals and discounted rates are non-refundable. These are clearly labelled at checkout so you always know before you pay.
Special conditions
Peak-season stays, private tours, and group bookings can carry their own terms. The exact policy is always listed on the booking before you confirm.
Refund Timeline
When your money comes back
Wallet credit lands instantly; card refunds depend on your bank. Either way, you’ll never pay a cancellation processing fee to AdoraTrip.
24h
Free window
5–10 days
Card refunds
Instant
Wallet credit
0
Hidden fees
Common Questions
Cancellations & refunds, explained
Need to change a trip?
Head to your bookings to review the policy and cancel or modify in a few taps.