Privacy Policy

This Privacy Policy explains how AdoraTrip (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website, mobile apps, and services (together, the “Platform”).

AdoraTrip is a Cambodia travel platform that connects travelers with hotels, tours, transport, attractions, restaurants, and local partners. By using the Platform, you agree to the practices described here.

We collect the following categories of information:

• Account information — name, email, phone number, password, and profile details you provide when you register.
• Booking information — travel dates, destinations, guests, and the listings you search for or book.
• Payment information — processed securely by our payment provider (ABA PayWay). We do not store full card numbers on our servers.
• Device & usage data — IP address, browser type, device identifiers, pages viewed, and interactions with the Platform.
• Location data — approximate or precise location, only when you grant permission, to show nearby stays and experiences.
• Cookies — see our Cookie Policy.

We use your information to:

• Process bookings, payments, refunds, and rewards.
• Provide customer support and send booking confirmations and updates.
• Personalize search results, deals, and recommendations.
• Detect, prevent, and investigate fraud and abuse.
• Improve the Platform and develop new features.
• Send marketing communications where you have opted in (you can opt out any time).

We share information only as needed to operate the Platform:

• Vendors & partners — the hotel, tour operator, or transport provider you book with, so they can fulfill your reservation.
• Payment processors — ABA PayWay and related financial partners to process transactions.
• Service providers — vendors who help us with hosting, analytics, messaging, and support, under confidentiality obligations.
• Legal & safety — authorities when required by law, or to protect the rights and safety of users and the public.

We do not sell your personal information.

We keep your information for as long as your account is active and as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent (for example, location or marketing).
• Request a copy of your data in a portable format.

You can manage most settings in your account, or contact us at our support page.

We use encryption in transit (SSL/TLS), access controls, and secure payment processing to protect your data. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.

Your information may be processed in countries other than your own, including where our service providers operate. Where required, we put appropriate safeguards in place for such transfers.

The Platform is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Significant changes will be communicated through the Platform.

Questions about this policy? Reach us through our Contact page or email privacy@adoratrip.com.