Whether it’s a booking hiccup, a payment question, or a safety concern, reporting it helps us make things right — and keeps AdoraTrip safe for every traveler.
Report Categories
A reservation that didn’t confirm, wrong dates, missing details, or a listing that didn’t match what you booked.
A charge you don’t recognise, a failed payment, or a refund that hasn’t arrived within the expected window.
Anything that made you feel unsafe with a property, host, guide, or experience during your trip.
Suspicious requests to pay outside the app, fake listings, or anyone impersonating AdoraTrip.
Something broken in the app or website — an error, a page that won’t load, or a feature not working as expected.
Poor service, misleading listing information, or a partner not honouring their booking terms.
Submit a Report
Share the details below and our team will take it from there. Including your booking reference helps us investigate faster.
After You Submit
Our support team reads every report and confirms we have the details needed to act, usually within 24 hours.
We look into the booking, payment, or vendor involved — reaching out to the partner or relevant team as needed.
We follow up with an outcome — a refund, rebooking, fix, or action on the listing — and keep you updated by email.
